FAQs

Frequently Asked Questions (FAQs) for TJSM Studios Digital Planners and Journals

Q: What exactly is a digital planner and journal?

A: Our digital planner and journal is an interactive, electronic version of traditional paper planners and journals. It’s designed to help you organize your life, set and track goals, reflect on your day-to-day thoughts and progress, all in one convenient digital space accessible from your devices.

Q: Will I need to purchase special software to use the digital planner and journal?

A: No special software purchase is necessary! TJSM Studios’s digital planner and journal is compatible with a variety of PDF annotation applications that are readily available for across multiple platforms, including tablets, smartphones, and computers. 

Q: Can I print my pages from the digital planner and journal?

A: Absolutely! We understand the tangibility and satisfaction of writing on paper. Our digital planners and journals are designed with print-friendly formats so you can print out any pages you need and put pen to paper whenever you desire.

Q: How does a digital planner and journal cater to my need for handwriting?

A: You can enjoy handwriting directly into our digital planner and journal if you use a tablet or touchscreen device with a stylus. This provides an experience very close to writing with pen and paper but with all the benefits of digital – like easy erasing, moving text around, and less clutter.

Q: What if I’m not tech-savvy? Is the digital planner and journal still for me?

A: Our digital planner and journal are designed to be user-friendly, with an intuitive interface that requires minimal technical knowledge. Plus, we provide step-by-step instructions and customer support to help you get set up and comfortable with your new digital tool.

Q: I’m worried about eye strain from looking at screens. How does your product address that?

A: We’re conscious of the potential for eye strain with digital products. Our digital planner and journal are designed with eye-friendly colors and fonts to minimize strain. Additionally, all devices have settings to reduce blue light, and we encourage regular breaks to rest your eyes.

Q: How do I ensure my data is secure within the digital planner and journal?

A: Data security is a top priority for us. Your planner and journal entries are stored locally on your device, and we recommend regular backups. If you opt to use cloud services for storage, we suggest using providers with strong encryption and security records.

Q: Are updates included, or will I have to pay for new features or versions in the future?

A: We’ve got great news for you! Your initial purchase includes all minor updates, and we’ll always ensure that your planner and journal remain compatible with the latest devices and apps. For major upgrades or new versions, we offer them at a discounted rate to our loyal users.

Q: What if I prefer physical planners but am curious about going digital?

A: Making the switch to digital can be a big step, but it comes with lots of benefits like portability, ease of editing, and environmental friendliness. To help you transition, try using both and gradually shift your planning to digital as you become more comfortable. If you still prefer a physical version, we do offer our digital planners and journals as print documents via Amazon. 

Q: What is your refund policy?

A: No Refund Policy All sales of digital products downloadable upon confirmation of purchase are final. We do not offer partial or full refunds for digital products once the order is confirmed and the product is sent. Since digital products are deemed “used” immediately after purchase, this means we have a strict no-refund policy for all digital product transactions completed online.

Q: Why a No Refund Policy?

A: Digital products are irrevocably delivered and cannot be returned or “restored” to us in any way. This nature of digital content means it’s not possible to return or ensure that a product isn’t further used post-refund. Hence, to prevent abuse of our system and to keep providing you with the best products and experience possible, we cannot grant refunds after the purchase is made.

Have a question not answered here? Contact us anytime!